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Shipping & Returns

Shipping Times

All stock items ship within 1-2 days and typically arrive within 4-6 business days after shipment, however with current shipping volumes carries are unable to guarantee delivery times.

A confirmation email with tracking information will be sent when your order has shipped. If your item is on backorder or made-to-order, we will contact you with an estimated delivery date.

International shipments are subject to taxes, customs, and fees levied by the destination country.

Gift Packing

Your handcrafted jewelry will arrive in our signature pink box gift-ready packaging.

Our Armed with Love bracelts are shipped in organza bags unless boxes are requested.

Returns

We offer free returns on unworn, non-custom pieces within 30 days of delivery.

Contact info@collectivehearts.co with your order number and we will email you a pre-paid return label.  

Materials & Care

What is 14k Gold-Fill?

14K gold-fill is high quality and long lasting. There’s a thick layer of real, solid 14k gold fused to a core of a base metal. The gold in gold fill is 50 to 100,000 times thicker than gold plating.

The gold fill we use is nickel free so 14K gold-filled can be worn by most people without allergic reactions.

14k gold-fill is made in the United States and not usually available in major retail stores. We love creating long lasting pieces with this high-quality, safe and affordable metal.

What is Sterling Silver?

Sterling silver is a bright and beautiful precious metal with a long life span. The more you love and wear your sterling silver the brighter your jewelry will stay.

If you are not wearing your sterling silver pieces every day, it is best to store in an air tight container or plastic bag as silver can tarnish when exposed to air. If your silver shows some tarnish you can restore it by polishing it with a jewelry polishing cloth.

Jewelry Care

The best way to care for your pieces is to keep them clean, dry and safely stored. You can clean your jewelry gently with water and mild soap, and then dry thoroughly with a soft cloth.

Yes, you can shower with your 14k gold-filled and silver jewelry, but make sure your soaps and shampoo are gentle as certain chemicals can negatively impact the look of the metal.

Social Responsibility

Give Back

We believe in the power of purpose and giving back. 10% of all profits are donated to organizations that support causes close to our hearts.

Every Collective Hearts purchase contributes to the Jacmel Children’s Center in Haiti, built by one of our founder Lisa Rueff. We also seek opportunities throughout the year to give back through special events and fundraisers.

If you have a cause you are particularly inspired to support, please email us at info@collectivehearts.co with a little information about the organization and your story of why it matters to

Sustainability

Our jewely is made ethically and is sustainably produced with high quality recycled gold and silver.

Privacy & Terms

Privacy Policy

Your privacy is important to us. Your information will never be shared with third parties, and we will not share or sell your credit card information.

The personal data you provide is used to answer queries, process orders or allow access to specific information account information. You have the right to modify and delete all the personal information found in the my account page.

Terms

All content, features, specifications, products and prices of products and services described or depicted on this web site are subject to change.

The design of this web site and all text, graphics, information, content, and other material displayed or that can be downloaded from this web site are protected by copyright, trademark and other laws and may not be used except as permitted in these terms and conditions or with prior written permission of the owner of such material. The contents of this web site are property of Collective Hearts all rights reserved.

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