Shipping & Returns
SHIPPING & DELIVERY
In order to deliver our promise of exceptional customer service, we ensure prompt, affordable shipping and easy returns. Your handcrafted jewelry will arrive in gift-ready packaging. Enjoy free shipping on all US orders.
All stock items ship within 1-2 days and items typically arrive within 3-5 business days after shipment. A confirmation email with tracking information will be sent when your order has shipped. If your item is on backorder or made-to-order we will contact you with an estimated delivery date.
International shipments are subject to taxes, customs, and fees levied by the destination country.
RETURNS & EXCHANGES
At this time our return policy is on hold. We cannot accept returns in order to guarantee the safety of our staff and customers.
Unfortunately we cannot repair jewelry at this time. Once business returns to normal Collective Hearts will again repair jewelry within 30 days of purchase as long as it is deemed normal wear and tear by our team. After 30 days, a charge will apply for repair.
Pricing for repairs vary depending on the style. To request a repair please email us at email@example.com with a photo of the item and "Repairs" in the subject line.
Collective Hearts jewelry is custom designed and handcrafted in Northern California using high-quality 14k gold-fill or 925 sterling silver.
14K gold-filled is much higher quality and longer lasting than 14K gold plating or other ordinary plating metals and has the look, feel and durability of 14K gold jewelry at a much more affordable price. There’s a thick layer of real, solid 14k gold on the outside of a brass core. The 14k gold that’s on the outside of gold-filled is the same gold as you would get from a solid 14k piece.
14K gold-filled can be worn by most people without allergic reactions. If you do not have any sensitivities to solid gold, you will find gold-filled agrees well with your skin.
This type of metal is not commonly used and is not usually available in major retail stores. We are proud to offer this high-quality, safe and affordable metal.
Sterling silver consists of 92.5% pure silver (sterling silver is sometimes referred to as “925 silver”) and is considered a precious metal. The other 7.5% of the alloy is usually copper, which makes it more durable.
The best way to care for your pieces is to keep them clean, dry and safely stored. You can clean your jewelry gently with water and mild soap, and then dry thoroughly with a soft cloth.
Yes, you can shower with your 14k gold-filled jewelry, but make sure your soaps and shampoo are gentle as certain chemicals can negatively impact the look of the gold.
We believe in the power of purpose and giving back. Through your purchases, we donate to worthy organizations that support causes close to our heart.
Every Collective Hearts purchase contributes to the Jacmel Children’s Center in Haiti, built by our Founder Lisa Rueff. We also seek opportunities throughout the year to give back through special events and fundraisers.
If you have a cause you are particularly inspired to support email us at firstname.lastname@example.org with a little about the organization and the story of why it matters to you.