Shipping & Returns

 

SHIPPING & DELIVERY

In order to delight you with our customer service, we offer free shipping and easy returns. Your handcrafted jewelry will arrive in gift-ready packaging. Enjoy free shipping on all US orders.

All stock items ship within 1-2 days and typically arrive within 3-5 business days after shipment. A confirmation email with tracking information will be sent when your order has shipped. If your item is on backorder or made-to-order, we will contact you with an estimated delivery date.

International shipments are subject to taxes, customs, and fees levied by the destination country.

 

RETURNS & EXCHANGES

We offer one free return or exchange on unworn, non-custom pieces with original packaging within 21 days of delivery. Email info@collectivehearts.co with your order number and we will email you a pre-paid return label.  

 

REPAIRS

We stand by our work and care about your satisfaction. However, mistakes do happen, if your piece is defective we will take care of you at no cost to you.  Our 30-day warranty covers manufacturing defects -- broken chain, faulty clasp, etc.

Email us at info@collectivehearts.co with a photo of the item and "Replacement" in the subject line.

We are unable to support repairs at this time due to Covid constraints.

  

MATERIALS USED

Collective Hearts jewelry is custom designed and handcrafted in Northern California using high-quality 14k gold-fill or 925 sterling silver.

 

14K Gold-Fill

14K gold-fill is much higher quality and longer lasting than 14K gold plating or other ordinary plating metals and has the look, feel, and durability of 14K gold jewelry at a much more affordable price. There’s a thick layer of real, solid 14k gold on the outside of a brass core.  The 14k gold that’s on the outside of gold-filled is the same gold as you would get from a solid 14k piece.  So your jewelry will not tarnish, rub off or turn green.

14K gold-filled can be worn by most people without allergic reactions. If you do not have any sensitivities to solid gold, you will find gold-filled agrees well with your skin.

This type of metal is not commonly used and is not usually available in major retail stores. We are proud to offer this high-quality, safe and affordable metal.

 

Sterling Silver

Sterling silver consists of 92.5% pure silver (sterling silver is sometimes referred to as “925 silver”) and is considered a precious metal. The other 7.5% of the alloy is usually copper, which makes it more durable.

 

JEWELRY CARE

The best way to care for your pieces is to keep them clean, dry and safely stored. You can clean your jewelry gently with water and mild soap, and then dry thoroughly with a soft cloth.

Yes, you can shower with your 14k gold-filled jewelry, but make sure your soaps and shampoo are gentle as certain chemicals can negatively impact the look of the gold.

 

SOCIAL RESPONSIBILITY

We believe in the power of purpose and giving back. Through your purchases, we donate to worthy organizations that support causes close to our hearts.

Every Collective Hearts purchase contributes to the Jacmel Children’s Center in Haiti, built by our Founder Lisa Rueff. We also seek opportunities throughout the year to give back through special events and fundraisers.

If you have a cause you are particularly inspired to support, please email us at info@collectivehearts.co with a little information about the organization and your story of why it matters to you.